After sale service commitment

Lok company spirit of " customer satisfaction, happy" spirit, "the most reasonable price, best quality products, the most attentive service " principle, to provide our customers solemn commitment:

1 equipment installation and debugging

The received professional training at home and abroad, with many years of design, installation, maintenance of large engineering practical experience in engineering and technical personnel to provide free to customers of the purchased equipment on-site installation, commissioning, training services. Reasonable installation, accurate testing allows you to worry, rest assured that peace of mind.

2 the equipment training

For customers free training for the purchase of the product to use, provide free technical advice, technical support, solution of product related issues, to ensure that customers can be used independently purchased the equipment. After the training, equipment and equipment to customers for use without any problems for the premise, signed" project to complete delivery certificate", then into the maintenance period of equipment repair.

3 of equipment maintenance

After sale service for customers to build archives. Equipment warranty, regular return visits, timely solve the problems occurred in the process, to ensure the normal operation of equipment. Specific content includes equipment cleaning, lubrication of equipment, equipment, equipment maintenance and adjustment of internal personnel training. The warranty period, we will be in accordance with customer needs, provide paid service.

4 equipment repair

The warranty period, my company to the customer about product repair information ( calls, letters or oral notification ), dispatched within 24 hours of after sale service related personnel free of charge at the scene ( Beijing, Shanghai, Guangzhou) to solve problems. ( other city as the case, within 48 hours to reply and processed ). Warranty repair, we will and customer consultation.

5 replacement parts

Equipment warranty period, if the need to replace the spare parts, accessories used my company will work in 15 days free replacement; but because the customer is not used correctly or human factors caused parts of the damage is not covered by the warranty. The warranty period, we will be the most preferential prices to provide services.